The Customer Success team has been crucial in driving a high level of customer satisfaction. As a Senior Customer Success Manager you will lead renewals, onboarding, and account expansion for high-value B2B clients, with direct influence over revenue targets and client retention.
Strategically partner with customers to drive successful retention and growth of Cherry transaction volume by engaging, training, and enabling their practices with a highly-optimized approach. Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume. Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes.
The Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE CX after key NICE CX customers have purchased and are implementing our products. The Technical Account Manager (TAM) engages with the customer before they go live on the contact center platform and works closely with the customer from that point forward to ensure their success.
Vidyard is looking for a Customer Success Manager to join our team and ensure customers gain the full value of the Vidyard platform throughout their entire lifecycle. You will be the main point of contact for small to medium key accounts customers, managing senior-level relationships to build advocacy and drive adoption. This includes helping new customers with implementation and assessing health of customer accounts.
Work closely with growth clients to understand their needs and challenges, providing strategic guidance. Use research techniques to enhance the customer experience and inform product roadmaps. Proactively contact clients to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.
Help SmarterDx customers thrive by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and occasionally help coordinate the implementation process. Exceptional project management, relationship-building, and communication skills are needed.
Educate users on digital marketing best practices and how the platform can help them achieve business goals. Act as main point of contact for business owners from varying brands using our technology to market their businesses. Assist clients with marketing strategy and review performance on channels including Google Adwords, Facebook and Instagram, Google Display Network, YouTube, etc.
As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves. You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students.
Responsible for resolving service escalations, billing disputes, and payment concerns with empathy, urgency, and professionalism, ensuring Nerdy retains customer trust and satisfaction. You will be empowered to make sound decisions that carefully balance delivering excellent customer experiences with achieving sustainable business outcomes.
As a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.